We are pleased to announce Simplex-IT’s Lunchinar, “Introduction to Microsoft Dynamics CRM Online 2011,” is now online at our YouTube channel and is available for viewing. For your convenience, we have embedded all four parts of this presentation below, making it even easier for you to review Doug Tombow’s excellent overview of this exciting new cloud service.

Customer Relationship Management, commonly referred to as CRM, is receiving increased attention by today’s businesses. The ability to track an organization’s contact with a customer – from the sales department to customer service to accounting and everywhere in between – provides the kind of control needed to take advantage of every possible opportunity to exceed client expectations and increase revenue.

And since keeping a lid on costs is so important these days, the fact that companies can get started with CRM Online with no upfront costs for hardware and software is a huge plus. Since it is a subscription service, you only pay for what you need and use.

But you can listen to the whole story below. Just sit back, get comfortable and click on a thumbnail to get started. When you’re finished, if you have questions please give us a call (234.380.1277) or email John@Simplex-IT.com. We’re always happy to help!

Part 1: What is CRM? – Benefits of CRM – The “US” vs. “I” Challenge – Online vs. On-Premises – The CRM Online interface

Part 2: Exploring Tasks, Contacts and Accounts – Integrating CRM Online with Outlook

Part 3: Tracking Activities – Customization Possibilities! – Challenges – Defining Business Processes

Part 4: Setting Expectations – Free 30-Day Trial – Reporting Services – Costs – Synchronizing Offline Data