Ok, by now even Microsoft knows it.  Vista hasn’t received the greatest welcoming in history.  For reasons both good and bad, it’s certainly taken its lumps.  And most folks (especially in the corporate world) were heard saying “not until SP1!”)

Ok, SP1 is here.  Yipee.  I guess…actually, I’ve installed it on a few of my machines, and so far, so good.  I really haven’t had a huge problem with Vista (and actually prefer it at this point!).  So I wasn’t looking for Vista SP1 to solve a whole bunch of issues. But Microsoft is aware that there are issues.  And so they have created a goodly amount of resources to support people and organizations dealing with SP1 issues. To quote Eric Ligman, Microsoft US Senior Manager with Small Business Community Engagement:

  • Email support – Response time: Within one business day
  • 1:1 Chat support – Available M-F from 5:00 am – 12:00 am PST and Sat/Sun from 6:00 am – 6:00 pm PST
  • Phone support – Available at no charge for those with: Software Assurance, a Microsoft professional services contract, TechNet subscription, MSDN subscription, or who are part of the Microsoft Partner Program
  • You can find out more about this offering and how to start using it online on the Windows Vista SP1 Help and Support page.”

    Good stuff!