Browsing Posts published by Bob

For June’s Lunchinar we’re going to do a business level introduction to Microsoft’s cloud service, Azure.

Although we’ll go into the technical details (to a point), the key focus is going to be how Azure can be used by Small to Medium Businesses (SMB’s).  We’ll discuss Azure in terms as an alternative to traditional Information Technology (IT) solutions (like servers).  But we’ll also discuss how Azure can be used to extend how SMB’s extend their IT resources to vendors, customers and external employees.  And Azure does this at a fraction of the cost of in-house solutions (usually).

But what is it?  Actually, it’s changing weekly.  Microsoft has created a remote environment that can be configured as servers (so it’s kind of like you having a server, but “out there”), or services (so you don’t have the server, just what you use the server for).  You can use Azure for Business Continuity/Disaster Recovery/Off Site Backups.  You can use it for distributed databases, remote connectivity and more.  You can create a Single Sign On environment based on your Active Directory (network) credentials.  And a lot more.

And you pay only for what you eat.  Increasing or decreasing the amount of resources you need is relatively easy.  So if you’re a seasonal company you can arrange to have beefier (more $) resources available during the busy season, and smaller (less $) resources during the rest of the year.

But there are tradeoffs.  Connectivity speed, full server level access become potential issues.  Security requirements need to be taken into account (well, they should be already, but you lose the luxury of being Pollyannaish about it).

Join us at this upcoming Lunchinar.  We’ll be both in person as well as online.  And we’ll discuss (and demonstrate) this environment, talk both features, functions, benefits, drawbacks and costs.  And one lucky attendee will pick up a copy of Microsoft Office Professional 2013, courtesy of Microsoft.

  • When:  Wednesday, June 17th from 11:30-1pm (eastern)
  • Where:  Hampton Inn in Stow (plus Online)
  • Click here to RSVP


At Simplex-IT, we specialize in sharing our knowledge with several free webinar and Lunchinar events each month on topics such as Microsoft Office, Project Management and Data Practices.  Contact us at, Twitter (Simplex_IT), LinkedIn ( or FaceBook: (  You can also check out our YouTube channel with over 100 videos at


The Road to Character, by David Brooks

Ok, here’s my second book review.  Last month I described a book about the Treaty of Versailles.  This month I switched over to a book I first heard about on Fareed Zakaria’s GPS show back in April.

The concept is an interesting one.  Brooks talks about our fixation on what he calls our “resume virtues.”  These are things that help us on the wallet side of things.  Better jobs, more money and additional status.  But we tend to ignore what he calls our “eulogy virtues.”  These are the attributes that form a more inner character.  Kindness, honesty and the like.

The first chapter is a great introduction to Brooks’ core concepts.  He describes some of the changes that he sees in terms of American Society since the 40’s.  The priority was more on belonging, contributing to society and the like.

To be clear, Brooks is not saying they were better.  There were numerous comparisons to “the old ways” where we’ve clearly improved (race and gender being a couple of obvious ones).

But he makes the case (with some justification) that we’re collectively and individually missing something.  And Brooks breaks down several examples of individuals who lived their lives focusing on developing as much (or more) “eulogy virtues” versus “resume virtues.”  Examples include Dwight D. Eisenhower, and English writer Samuel Johnson.

The core lessons of the book are great.  Some of the individual examples are better than others.  But overall a worthwhile book.


Ask a Business Management person “How’s Business?” and you’ll probably get an answer that’s full of anecdotal terms.  ”Not bad,” “Great!” and the like.  Of course, if you don’t measure it, you can’t control or manage it.  With all the metrics that we can measure, it gets easy to be completely overwhelmed.  So it’s important to choose what specific metrics make up the majority of the definition of health for the organization (KPI’s).  Here’s some more information about KPI’s.

Although the idea of the project-based ERP system may not be for everybody, consider implementing some methods of measure your KPI’s, and keep your eyes on them!


This article excerpt, by Brian Lamee, originally appeared here:
In today’s highly competitive market, accounting firms need a way to compare themselves to their past performance, and that of similar companies, as a barometer of achievement.
Successful firms use a common set of strategic and operational key performance indicators, or KPIs, to accomplish this goal. KPIs can include any number of metrics useful to your firm, including billings by client, revenue growth, contribution rate, utilization rate, realization, deal close ratio, customer lifetime value and more.
But the effectiveness of your chosen KPIs depends on your firm’s ability to capture and access related data.
Can you easily access project-specific metrics like days sales outstanding and project schedule variance?
Are you able to quickly view how much billable work remains incomplete? And do you know how much time passes between invoicing and payment?
In a word, you need insight. Enterprise resource planning software can help.
A project-based ERP system allows you to both create and measure your firm’s KPIs by producing consistent, measurable data that can be matched to individual projects. With the ability to take information from every project, ERP software allows for full transparency and more accurate reporting through a central repository.
Using an ERP system, it becomes important to make sure your KPIs are realistic and built around real, measurable data. Make sure your project managers set realistic and achievable targets for the talent used on each project, as detailed in “The Ultimate List of the KPIs Every Professional Services Organization Should Measure.”
Having set their own targets, it’s then easy for project managers to create dashboards for people and projects. The result?  Everyone can see and be accountable for his own KPIs, making them effective and easier to manage.
You can use this data to improve in various areas where you may be performing lower than the industry norm. Plus, having a full understanding of your capacity and available resources will leave you well placed to better allocate them. Soon, you’ll find yourself creating new efficiencies by resolving resource allocation issues.
At the end of the day, accurate and timely data is about more than information. It’s the key to boosting efficiency and, therefore, profit. If you aren’t already, it’s time to invest in a project-based ERP system—and start creating your firm’s top KPIs—today.
Brian LaMee is the head of product marketing at Herndon-based Deltek, a global provider of enterprise software and information solutions for professional services firms.

I decided I’m going to try to increase my reading non-IT books.  And I figured the best way would be to share with folks a book each month (yeah, we’ll see how long this lasts).

I just finished Paris 1919:  Six Months That Changed the World by Margaret MacMillan.  Written back in 2003 it’s an extremely detailed review of the process after World War I that led to the Treaty of Versailles.  This treaty was blamed (the author would argue against) for setting the stage for World War II.  At the very least it most certainly created rather arbitrarily defined countries and borders, especially in the Middle East.

It’s an interesting read.  Especially at a time where it’s easy to read the news today and wonder (whether you’re left or right facing) “how could any politician do such stupid things?”  Read this book and you’ll get a feeling for a good amount of the silliness, pettiness, ignorance and more that drove this process.

Project Management for the small to mid-sized businesses

Project Management used to be something you found only in large organizations – they had the budget and resources to implement such a thing. But not anymore… With Microsoft Project Online, it’s affordable for everyone, and user friendly too.

During the lunchinar, we’ll discuss the basics of project management, and demonstrate some of the capabilities of Microsoft Project and Project Online. We’ll show how managers and executives, project managers, and the folks working on the individual tasks can use these tools. You’ll see how you can easily create and track your project work, and how to create reports to show future projections. We’ll also touch on Project Sites, the SharePoint component that provides and extra workspace for things like Risks, Issues, Documents, Calendar, General Discussions, and much more.

So join us if your find yourself wanting quick, easy, answers to questions like:

  • What’s going on right now?
  • What project are running late or over budget?
  • When will I have the time and resources to start another project?
  • Why, when, and how did this project get so off track??

Bob Coppedge and Patti Smerk (who heads up our new simplex-PM practice) and will be demonstrating these tools and techniques to show they can be used to help you gain better insight and manage your projects more effectively.

When:  Wednesday May 20th, from 11:30am-1pm (Eastern)

Where:  Stow Hampton Inn and Online

Cost:  Free!

RSVP:  Click here!

We’ve been saying for the past couple of years that Microsoft Lync Online was ultimately going to be a game changer when fully implemented.  And we pointed at Microsoft’s acquisition of Skype as a critical component of that strategy.

And we waited.

And then…we waited some more.  Until now.  The rebranding of Lync (to Skype for Business) finally gives some meat to the process.  It’s not fully in place yet (as this article explains), but I think the changes are on the way, and undeniable.

This article excerpt, by Brian Riggs, originally appeared here:

Skype for Business Online promises to be a game changer — not only for Microsoft, but also its partners, customers, and competitors.

As Microsoft begins to upgrade Lync Online users to Skype for Business Online this week, it is taking the first step in delivering a full-featured hosted UC service. And, make no mistake about it, this will be a game changer — for Microsoft and its partners, customers, and competitors.

You see, by not adding PSTN connectivity and Enterprise Voice directly into Lync Online, Microsoft had hobbled the service from the get-go, creating a walled garden around it. Users can message one another, as well as set up PC-to-PC calls with other Lync Online users and, quite recently, Skype users. But without PSTN connectivity, Lync Online users can’t connect to the larger world which — like it or not — still relies heavily on the PSTN for voice calls. And without Enterprise Voice, businesses can’t lean on Lync Online as an alternative to traditional PBXs or telephony services.

But Skype for Business Online (the hosted UC service that replaces Lync Online) will change all this… eventually. So let’s take a look at some of the new terminology and capabilities that have never before been associated with Lync Online and that will in time transform what Microsoft can deliver in terms of cloud-based UC services.

Cloud PSTN Connectivity - As mentioned, today Lync Online lets users set up voice calls only from PC to PC. If you want to let users dial out to and receive calls from the PSTN — that is, if you want to use Lync Online as your business telephony service — you’re more or less out of luck. I say “more or less” because you can make this happen via workarounds. These come in the form of Microsoft partner services that either connect Office 365 to a hosted Lync Server (like Arkadin Voice for Office 365 and ThinkTel’s Think 365) or connect Lync Online to a telephony service (from AT&T, Vodafone, and others, as I wrote recently).

These partners’ services should remain viable options as Skype for Business Online rolls out. But the Cloud PSTN Connectivity feature will cut out the middleman for businesses that don’t want to deal with partners. Microsoft will itself issue new phone numbers to Office 365 customers and/or port the phone numbers a business has from its current provider to Skype for Business Online. Microsoft will provide calling plans with per-minute rates. At least I assume it will… Microsoft hasn’t confirmed this yet. And Skype for Business Online will have a native dial pad to call standard phone numbers.

On-premises PSTN Connectivity - Cloud PSTN Connectivity is for businesses that want to get telephony services directly from Microsoft. For those that want to use an existing telephony service, On-premises PSTN Connectivity lets a company connect its Office 365 tenant to Skype for Business Server deployed onsite. Skype for Business Server then connects to a gateway or PBX, providing PSTN services for Office 365 users. So a user will be getting the Office apps from the cloud, but the ability to connect to the PSTN will come from an on-prem server.

Like me, you might be thinking, “Hey, wait a minute. Isn’t that the same as the short-lived hybrid voice capability for Lync?” Microsoft says the two are absolutely not the same, but even after a discussion with company insiders about it I’m at a loss to explain the difference.

In chucking out the hybrid voice capability, Microsoft cited architectural complications as the main reason. So hybrid voice and On-premises PSTN Connectivity, I’m told, are based on entirely different architectures. But I don’t know enough about how hybrid voice was architected, what architectural problems it had, how On-premises PSTN Connectivity is architected, how it’s architecture is an improvement, and how the improvement is meaningful to businesses subscribing to Skype for Business Online. If you find out, please let me know.

What I do know is that hybrid voice provided Lync Online with the ability to connect to the PSTN via a Lync Server deployed on-prem, and On-premises PSTN Connectivity will do the same for Skype for Business Online. Hybrid voice also provided Lync Online users with a range of telephony features delivered by a premises-based Lync Server. On-premises PSTN Connectivity won’t do this, but another new Skype for Business Online feature (described below) will.

Cloud PSTN Conferencing - Just as Lync Online lacks native PSTN connectivity, it also lacks native dial-in audio conferencing. And just as Microsoft partners like AT&T and Vodafone stepped in to provide PSTN connectivity options for Lync Online customers, Microsoft partners like Intercall, PGI, and BT stepped in to provide dial-in audio conferencing.

And just like Cloud PSTN Connectivity provides a native, Microsoft-delivered option for connecting Skype for Business Online to the telephone network without requiring customers to deal with a third-party provider, Cloud PSTN Conferencing will provide Skype for Business Online native, Microsoft-delivered dial-in audio conferencing capabilities. Office 365 users currently getting dial-in audio from a third-party Microsoft partner will still be able to do so. But they will be able to cut out the middleman and get this directly from Microsoft if they so choose.

Enterprise Voice in Skype for Business Online

Cloud Enterprise Voice - Enterprise Voice is that magic set of call features whose inclusion in Lync Server means it’s a viable PBX alternative and whose absence in Lync Online means it ain’t. However, Microsoft is set to bake Enterprise Voice into Skype for Business Online.

Enterprise Voice plus PSTN calling will equal a hosted UC service from Microsoft that should make a lot of customers quite happy — no more integrating different services from different providers, and no more separate contracts, bills, and technical support teams. Instead, for businesses that want it, there will be one provider (Microsoft) delivering one service (Skype for Business Online) that should provide most everything needed in terms of calling, conferencing, and other UC functionality.

But Enterprise Voice has had a rocky ride toward its inclusion in Microsoft’s cloud-based UC service. In 2013 the company said Enterprise Voice would be native to Lync Online. Then a year later it said that wouldn’t be the case. More specifically, folks at Microsoft described Enterprise Voice in Lync Online as “aspirational,” something that they really wanted to do but that wasn’t on the immediate roadmap. But now it is.

So seeing, as the cliché goes, will be believing. Is this the plan on which Microsoft is really going to execute? Or a year from now will I be writing about some new approach to all of this? Time, as the other cliché says, will tell.

Azure ExpressRoute for Office 365 – Now this is pretty interesting, particularly for large enterprises subscribing to Office 365. ExpressRoute is an option Azure customers have had for a while now. Rather than connecting to the Azure data centers over the public Internet, businesses can connect to Azure from within the data center itself or through their existing wide-area network. Compared to standard Internet connections, ExpressRoute is somewhat more secure and loads faster. For Azure customers, this means faster access to storage and faster data backups.

Now Office 365 and Skype for Business customers will get the same deal: the option for a direct MPLS connection between their offices and the data centers hosting the Office 365 software. The advantage? Higher quality, more reliable voice and video connections compared with real-time traffic just going over the Internet. The pricing? As with all this new Skype for Business Online stuff: TBD.

Cloud First

Scenario Parity - Microsoft’s end goal with Skype for Business Online is “scenario parity” with Skype for Business Server. Note, this is not feature parity, where platforms have an identical set of features regardless of whether they’re deployed on premises or in a cloud-based model. Rather, users should be able to accomplish the same set of communications tasks even if in some cases the precise features that enable said tasks are somewhat different depending how a company has adopted Skype for Business.

Cloud First – Also part and parcel to the Skype for Business endgame (and I’m reading into things a bit here) is a cloud-based UC service that’s not just indistinguishable from its prem-based counterpart, but that’s preferable to it. At this point (once again, this is my interpretation) Microsoft will lead with Skype for Business Online, positioning it as the better alternative to businesses weighing their prem-or-cloud options when it comes to UC. Or at least the prem-based deployment option is something for which only the most obstinate, most backwards, oldest of old-fashioned CIOs would ever opt.

There are, of course, lots of unanswered questions. How much will Cloud PBX Connectivity, Cloud Enterprise Voice, Cloud PSTN Conferencing, ExpressRoute for Office 365, and the rest actually cost? What changes will Microsoft make to the Office 365 licensing model? How easily will enterprises be able to migrate existing dial plans? How nicely will Skype for Business Online play with existing PBXs and hosted voice services? Will Microsoft really execute on this strategy or will it be presenting a yet another one this time next year?

Hopefully we’ll have the answers before very long.

*Update*  The correct date for this event is Thursday May 14th!

In this free session, we will look at creating Vlookup formulas – since most tables are created vertically, you can look up values from a table to populate another worksheet, then when you update the main table, it updates the other worksheets.   We will create name ranges to use in formulas and when selecting large areas of a worksheet, work with IF statement functions, the Sumif and Sumifs formulas, and the DGET function (grabs one record from a large database).

We will also look at working with comments and tracking a workbook so you can send and then review changes and accept or decline those changes to update workbook. Learn how to protect a workbook and worksheet so others can only change cells you choose.

Will also look at creating a simple macro in Excel and learn more about the Personal workbook which is a hidden workbook that stores macros.

We look forward to you participating in our next Office webcast.

One attendee will win a copy of Microsoft Office Pro 2013, thanks to Microsoft!

At Simplex-IT, we specialize in sharing our knowledge with several free webinar and Lunchinar events each month on topics such as Microsoft Office, Project Management and Data Practices. Contact us at, Twitter (Simplex_IT), LinkedIn ( or FaceBook: (  Also, watch any of our over 100 videos at

Questions?  Email us at

In a new attempt to fight off various security and data breaches, JC Penney Corporation implemented a new security feature involving naming conventions.

From their internal memo:

“Effective April 1st, 2015, all JC Penney Corporation employees (both part-time, full-time and management) will be required to change their legal names on a regular basis.  This is to deny unauthorized access to this critical information.  Hackers (especially ones using Social Engineering) often use personal information such as an employee’s name to gain trust and access to sensitive corporate information.

By requiring the change we seek to limit the amount of time a lost, stolen, or forged credential (in this case a name) can be used by someone else. If a membership card expires after a year, then if someone steals that card he can at most get a year’s worth of benefit out of it. After that, it’s useless.

So too an employee’s name.

JC Penney will help assume the costs of employees changing their name with up to a $75 reimbursement.  Expenses must be validated with a copy of the invoice and submitted to their department head.

New names must pass complexity rules, which include:

New name must have a minimum of 8 characters

New name must include a symbol or numeric

New name must include an upper-case and a lower-case letter

You cannot reuse a name

Questions?  Please contact Tom Jacobs in HR.  If this is after April 1st, contact @pr1L pHeweLZ!”

Bob CoppedgeDefinitions:

  • ObsoleteNo longer produced or used; out of date.  Outmoded in design, style, or construction.
  • Obsolete (manufacturing):  Doesn’t draw power when you power it on.  Alternately, sparks/flames/smoke bellow out when you power it on.

A lot of companies faced the past several years of economic uncertainty (a polite enough word, no?) by tightening their collective belts.  From the IT standpoint, that meant:

  • No updates to applications (let alone new applications)
  • No replacement of older hardware
  • No training of employees technology
  • Cutting back on technology staffing
  • No training of technology staffing

And that was great the standpoint of cutting costs. The problem comes later. As in now. Now that a lot of companies are coming out of that cycle, they find themselves in a dilemma. By cutting back on these expenses that might have helped the bottom line, but it makes it difficult to grow moving forward either in terms of volume of business or new types of business.

We’re seeing a lot of companies, particularly manufacturing, that are facing this issue. The challenges include:

  • Obsolete applications (in particular ones that are supported by the applications author anymore)
  • Obsolete software.  Some examples include:
    • Windows XP, which lost all Microsoft support in 2014
    • Windows Server 2003, which loses support in July 2015
    • Windows SQL Server 2005, which loses support in 2016
    • Failing hardware (and out of warranty hardware)
    • Insufficient security
    • Inconsistent or nonexistent standards
    • Different versions of software (several versions of Microsoft office, for example)
    • Systems that only work because of manual processes that only a couple of people truly understand

Needless to say this is a situation that companies need to get out of in order to be able to grow. But how to do this? Actually there’s been a lot of attention paid to this process, and a lot of vendors out there willing to take your money (remember the consultants’ credo: “Your check is our command”).

And do we have to upgrade everything?  It’s a tough sell to go out and replace a perfectly working shop floor device for $30,000 because you’re told a $600 computer that works perfectly well needs to be replaced.

Here’s the first question. And it’s an important one. And it’s one that you as a business owner or business management must absolutely understand.

“Where are you now and what do you have?”

It’s absolutely critical that you have a good idea of where you currently are in terms of the health of your IT infrastructure. Not from the geeky bits and bytes standpoint, but what are the strengths, what are the vulnerabilities and where are the opportunities as they relate to both where your business is and where your business wants to go. If you don’t understand that then you’re abdicating that knowledge and the value of that knowledge to either your internal IT staff or an IT consulting firm. Neither of which have your perspective, your priorities, nor your understanding of the business.

So how do you go about answering that important question? Actually is fairly simple. Ask someone who is capable of answering. Insist on an answer. And listen to the answer.

So what constitutes a good answer to this question? We refer to these as a Network Audit and  and an application Application Audit. Some of the key ingredients include:

  • Inventory of equipment, including age, warranty status, health concerns
  • Inventory of software applications
  • Review of outstanding trouble issues
  • Comparison of status quo to best practices
  • Identification of critical business applications and out of date they are
  • Critical knowledge that is not documented or shared
  • Review of security (including protection against viruses and malware)
  • Review of backups
  • Review of testing of backups
  • At least a conversation about Business Continuity/Disaster Recovery
  • at least a conversation about new business practices and opportunities and whether IT can support them

Many IT companies, including Simplex-IT offer these services, often at a reduced rate (or even free, hint-– hint) as a way to introduce themselves to other organizations.  Make sure when you talk to these vendors that their goal is not to generate additional business, but to actually answer the critical question. These companies should understand that the better that they answer these questions the more that there demonstrating their value to you and your organization.

Next month:  Got that answered, now what?

I’d love to get your feedback.  Email me with your comments at

See ya next month.

Did you like the database webinar last month ? The one about Corporate Data Review? If you did, then you’ll love this upcoming free webinar!

Welcome to our fourth monthly Database webinar. Doug Tombow will introduce you to some key concepts as well as provide some understandable examples of what you should be thinking about regarding getting useful information from your existing corporate data.

Topics presented:

  • What’s the difference between data and information?
  • Information drives our best decisions!
  • Gleaning information from data
  • A workable starting point

When: Tuesday, April 28, 2015 from 11:00 AM to 11:30 AM (EST)

Click here to RSVP

The ‘information age’ that surrounds us tends to lack, um, information.  Oh sure, there are plenty of devices and systems collecting data and making it available to us.  But, how easy is to gather the data we need to make a good decision?  Or how useful is that data when we want to make an important decision?

Data and information are very different things.  One is the raw ingredients, the other the finished product.  In other words, data is what we use to create information.

A simple example is a record of a call we received on our cellphone.  It will contain the date & time of when the call was made, the source number, the destination number and the date & time of the end of the call.  Is that record data or information?  Sometimes the distinction is a bit unclear.  That is – without the proper context – the record can appear to be either data or information.

In this example, the call record can be considered information if the question is ‘who called this morning?’  That question can be easily answered with the data contained in the call record.  However, it can only be considered data if the question posed is ‘how often does that caller interrupt my mornings?’  Our context is different (a higher level perspective) which causes the exact same record to be viewed not as the final information but rather ‘one of many’ data items that needs turned into information.

How do we go about transforming data into information?  Ironically, it is by applying some type of ‘data processing’ to the data.   For our call records the processing is simply adding up the total minutes over a certain period of time.  And this creates new data in the process – the total minutes used.  This is considered aggregated data and is the foundation of getting information from the data we have.  As we apply additional data processing to the data – along with additional perspective – we begin to extract the meaningful information our data holds.

Is ‘processed data’ automatically useful information?  No.  Not unless the data is accurate, the processing is accurate and the proper perspective was applied the whole way through.

Also, the data must be a suitable foundation for the information we desire and the processing of it must not change its suitability.  Then, we must apply the appropriate perspective when using the information.  Poorly collected data, processed with inappropriate logic is actually just (more) useless data.  And the world already has too much of that!

Hopefully, you can see the key to turning data into useful information involves much more than simply collecting the data and running a report.  It involves understanding what information we want to get out of the data along with the context which will be used when we analyze the information.  It’s all related and it makes a huge difference in the usefulness of our information.

What tools can we use?  There are a number of tools that we can use to retrieve data.  Each of them have their strengths and weaknesses.  Items like:

  • End User tools (ie, Microsoft Excel, Access)
  • Developer tools (Visual Studio)
  • Server Level Tools (ie SSRS, part of Microsoft’s SQL Server)

The concepts are actually pretty simple, but it might not be immediately obvious.  So let’s get started right now!  Let’s undertake the task of better understanding how to transform our corporate data into useful information.  Information that can be used across all of our business processes.  As usual, it’s actually a simple process that every business owner can get started with immediately.

Take the first step by attending the upcoming Simplex-DBA webinar ‘Turning Data into Information’ on Tues, 4/28/15 at 11 AM EST.  During that session we’ll cover this topic along with a few others to help us understand how we can get the better information from our business data and systems.  After all, that’s the reason we have collected the data in the first place!

I hope you all can attend and look forward to seeing you online.



Simplex-dba is part of Simplex-IT, which is an award winning IT services organization located in Hudson, Ohio (between Cleveland and Akron).  Simplex-dba is aimed at maintaining the health, security, performance and usability of corporate data (focusing on Microsoft SQL Server) in the Small to Medium Business world.  Our offerings include monitoring, management, training, proactive maintenance and strategic guidance.  We do so at a fraction of the cost of a full-time dba (DataBase Administrator) or those “big” consulting firms.