Browsing Posts tagged Apple

Hey everyone, Brandon here! There have been some recent issues regarding iOS and Exchange lately and I just wanted to take a minute and clarify some things.

So in late January Apple began pushing out a small update to the iOS 6.1. This went to devices including the iPhone, iPad, and iPod touch. Including some bug fixes, it also created a few (slightly larger) problems.

It turns out that the update doesn’t work well with Exchange 2010, which also happens to be what Office 365 is running on while they deploy Exchange 2013 (they are in the process of doing this).

What is happening, is when an iOS device connects to an Exchange 2010 server, the server CPU use and memory spikes, affecting performance for all users. This has been bringing servers to a crawl that have a lot of iOS users.

This means even cloud based services such as Office 365, which hosts more mail than I can count, are slightly impacted every time someone uses an updated iOS device with an Office 365 email. Now take into consideration everyone they host mail for with an iOS device connecting daily. That is on a huge service. Imagine how the problem will be amplified for places that host their own mail on their own, much smaller, Exchange 2010 server.

So what are they doing about it?

From the article linked below, a Microsoft spokesperson says, “Apple and Microsoft are investigating this issue. We will post more information in this article when the information becomes available.”

So while the two tech giants work to get this resolved as quickly as possible, what can you do? For the time being they are recommending that if you (or your network administrator) are noticing a problem, to have iOS users disable Calendar sync and restart their device until a fix is put out. Note that this will only help if your company has their own Exchange 2010 server. For cloud based services such as Office 365, there isn’t much you can do at the moment if you are experiencing slower speeds since those servers are shared with everyone else on the service.

If you want some more details and the nitty gritty of it, there is an article on PC World’s website that will get any updates from Microsoft on the situation. The article can be found here:

http://www.pcworld.com/article/2027985/ios-devices-hobble-exchange-servers-when-they-sync.html

Don't PanicBob here. In Douglas Adams’ classic book “Hitchhikers Guide to the Galaxy,” Earth-born hero Arthur Dent learns that his friend Ford Prefect was going to update the Guide’s entry from “harmless” to “mostly harmless.” Considering the Earth had been recently destroyed in order to make a Pan-Dimensional bypass (What? You didn’t know??), the point seemed rather moot.

Only a slight change, but significant by a certain perspective.

Something similar recently happened, up on the web. CRN recently pointed out that Apple, long known for not worrying about viruses and the like, has toned down its superiority claims against the PC. Their web site as recent as June 9th said:

“It doesn’t get PC Viruses”

To:

“It’s built to be safe”

Those two sentences, to me, represent a huge swing in terms of presentation to the audience. In the first you’ve got a “cross this concern off your list,” whereas the second statement is “We’re going to try really hard to protect you.”

Welcome to our world, Apple. The good news is, your market penetration of IOS devices is remarkable (as is your stock price). The bad news is that is seems that the bad guys are finally noticing you.

The CRN article is actually pretty good, so if you’re interested in details and theories as to why Apple’s shift, I strongly suggest you check it out.

As to “Hitchhikers Guide to the Galaxy,” I strongly suggest you read the book. Listen to the original radio show. Watch the BBC series.

The movie? Not so much.